Terms Of Service

Terms of Service

Mirage Surface Cleaning – Window Cleaning, Solar Panel Cleaning & Pressure Washing Services in Southern California

Effective Date: 2/15/2026

Welcome to Mirage Surface Cleaning. These Terms of Service (“Terms”) govern all residential and commercial window cleaning, solar panel cleaning, pressure washing, exterior surface cleaning, and post-construction cleaning services provided by Mirage Surface Cleaning, headquartered in Rialto, California.

By scheduling, approving an estimate, or purchasing recurring services, you agree to the following terms and conditions.

1. Service Areas

Mirage Surface Cleaning provides professional exterior cleaning services throughout:

• San Bernardino County
• Riverside County
• Orange County
• Los Angeles County

Our business is based in Rialto, California. Service locations outside our primary service radius may be subject to a mileage or travel surcharge.

2. Estimates & Pricing

• All quotes are based on visible conditions at the time of estimate.
• Pricing may be adjusted if additional services, excessive buildup, hard water stains, construction debris, or unsafe conditions are discovered.
• Add-on services must be approved prior to completion.
• Subscription pricing reflects discounted rates in exchange for recurring service commitment.

3. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

• We accept approved payment methods including cash, check, and electronic payments.
• Late payments may be subject to a service charge.
• Commercial accounts may have net payment terms if pre-approved.

4. Recurring Service Plans (Bi-Annual & Quarterly Cleaning Agreements)

Mirage Surface Cleaning offers bi-annual (every 6 months) and quarterly (every 3 months) recurring exterior cleaning plans designed to maintain clean windows, efficient solar panels, and well-maintained property exteriors.

4.1 Subscription Benefits

Customers enrolled in recurring plans receive:

• Discounted pricing compared to one-time cleaning
• Priority scheduling
• Locked-in service rates (subject to annual review)
• Routine maintenance for windows and solar panels

4.2 Service Frequency

• Bi-Annual Plan: Service performed approximately every 6 months.
• Quarterly Plan: Service performed approximately every 3 months.

Appointments may be adjusted slightly due to weather, holidays, or scheduling volume.

4.3 Minimum Commitment

By enrolling in a recurring service plan, the customer agrees to a minimum of two scheduled cleanings.

The discounted subscription pricing is provided in exchange for this service commitment.

5. Early Cancellation Policy (Subscription Plans)

If a customer enrolls in a bi-annual or quarterly plan and cancels after the first cleaning in an attempt to receive discounted pricing for a one-time service, the following applies:

• The difference between the discounted subscription rate and the standard one-time service rate will be immediately due.
• A cancellation fee of $75 or 15% of the service total (whichever is greater) may be applied to cover administrative and scheduling costs.

This policy protects the integrity of our discounted maintenance programs.

Customers may cancel at any time after fulfilling the two-service minimum without penalty.

6. Rescheduling & Access

• Customers must provide safe and clear access to all service areas.
• Pets must be secured prior to arrival.
• If technicians arrive and cannot access the property, a trip fee may apply.
• Rescheduling requests must be made at least 24 hours in advance.

7. Weather Conditions

For safety and quality reasons, services may be postponed due to:

• Rain
• High winds
• Extreme heat
• Unsafe roof conditions

We will reschedule at the earliest available date.

8. Property Condition & Liability

• Mirage Surface Cleaning is not responsible for pre-existing damage to glass, seals, frames, solar panels, roofing materials, or exterior surfaces.
• We are not liable for damage caused by deteriorated seals, oxidized frames, loose screens, or improperly installed glass.
• Hard water stain removal, paint overspray removal, and construction debris removal may carry additional risk and require customer acknowledgment.

9. Solar Panel Cleaning Disclaimer

Solar panel cleaning improves performance by removing dirt, dust, and debris. However:

• We do not guarantee a specific increase in energy production.
• Customers are responsible for ensuring panels and mounting systems are structurally sound.

10. Satisfaction Guarantee

If you are not satisfied with your service, you must notify Mirage Surface Cleaning within 48 hours. We will return to address any service-related concerns at no additional charge.

11. Commercial & Builder Services

For commercial properties, HOAs, property managers, and home builders, separate contracts may apply outlining scope, volume pricing, insurance requirements, and project timelines.

12. Changes to Terms

Mirage Surface Cleaning reserves the right to update these Terms of Service at any time. Updated terms will be posted on our website and become effective immediately upon publication.

 

13. Contact Information

Mirage Surface Cleaning

Rialto, California

Serving San Bernardino County, Riverside County, Orange County & Los Angeles County

(909) 205-6211

(512) 920-8351

Email: Miragesurfacecleaning@gmail.com

Payment Authorization & Chargeback Protection Policy

Mirage Surface Cleaning – Rialto, California

1. Authorization of Payment

By approving an estimate, scheduling service, enrolling in a recurring cleaning plan (bi-annual or quarterly), or providing payment information, the Customer:

• Authorizes Mirage Surface Cleaning to charge the provided payment method for agreed services rendered.
• Confirms they are the authorized cardholder or have legal authority to approve the transaction.
• Acknowledges that services are considered fully rendered upon completion at the service address.

Approval may be provided verbally, electronically, by text message, email confirmation, invoice approval, online booking, or signed agreement.

2. No Chargebacks After Service Completion

Once services have been completed at the property, the Customer agrees:

• Not to initiate a credit card dispute, chargeback, or payment reversal for services properly rendered.
• That dissatisfaction claims must first be submitted directly to Mirage Surface Cleaning within 48 hours to allow an opportunity to inspect and correct the issue.

Filing a chargeback without first providing Mirage Surface Cleaning the opportunity to resolve the concern shall constitute a breach of this agreement.

3. Evidence of Service Completion

Customer acknowledges that Mirage Surface Cleaning may collect and retain documentation including:

• Before and after photographs
• Technician service reports
• Time-stamped arrival and completion logs
• GPS location verification
• Text, email, or written service confirmations

This documentation may be submitted to financial institutions to dispute fraudulent or improper chargebacks.

 

4. Chargeback & Fraudulent Dispute Liability

If a Customer initiates a chargeback for services that were completed in accordance with the agreed scope of work:

• The Customer agrees to pay the full service amount owed.
• The Customer agrees to reimburse Mirage Surface Cleaning for any chargeback fees, merchant processing penalties, administrative costs, and collection expenses incurred.
• A $150 administrative recovery fee may be added to cover documentation preparation and dispute response time.

Mirage Surface Cleaning reserves the right to pursue unpaid balances through:

• Collections agencies
• Small claims court in San Bernardino County, California
• Legal action where permitted by law

Customer agrees that venue for any dispute shall be in San Bernardino County, California.

5. Subscription Plan Chargeback Protection

Customers enrolling in bi-annual or quarterly recurring cleaning plans receive discounted pricing based on a minimum two-service commitment.

If a Customer:

• Cancels after the first cleaning, and
• Attempts to dispute or reverse payment in order to obtain a discounted one-time service

Then the following will apply:

1. The difference between the discounted subscription rate and the standard one-time rate becomes immediately due.
2. A cancellation fee of $75 or 15% of the service total (whichever is greater) will be applied.
3. Any chargeback fees incurred will be added to the outstanding balance.
4. The account may be sent to collections if unpaid.

Discounted maintenance pricing is offered strictly in exchange for service commitment and may not be used to obtain below-market one-time cleaning rates.

6. Returned Payments & Declined Transactions

If a payment is declined, reversed, or returned:

• Payment must be resolved within 5 business days.
• A returned payment fee of $35 may be applied.
• Future services may be suspended until account balance is paid in full.
• Recurring plan discounts may be revoked.

 

7. Attorney’s Fees & Collection Costs

In the event Mirage Surface Cleaning must pursue legal action or collections to recover unpaid balances, the Customer agrees to pay:

• All court costs
• Reasonable attorney’s fees
• Collection agency fees
• Administrative time spent recovering the debt

 

8. Binding Agreement

By scheduling service with Mirage Surface Cleaning, Customer acknowledges they have read, understood, and agreed to these Terms of Service, including all payment, cancellation, and chargeback policies.